Job Description

About the Role

As the Service Design and Transition Manager, you will work closely with Service Design and Transition Lead and have the following key responsibilities:

Thought Leadership

  • Provide input to our Managed Service Design and Transition Strategy
  • Help to develop robust and repeatable templated Service Design, Transition & Acceptance processes
  • Aligning Service Design and Transition to business processes

    • Objectives

    To create a set of artefacts that can be repeatedly used across multiple clients to ensure a high level of quality and consistency are achieved for Service Discovery, Design and Transition.

  • Service Discovery Current Support – capturing and understanding the ‘as is’Maturity assessment – where appropriate/needed conducting a service support maturity assessment
  • Service Design Service Design PackageDefine Service Support Scope – Scope of the services to be supported including the applicati...

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