Job Description
Job Description
We have an exciting opportunity for you to lead innovative service design and AI strategy in Business Banking. Join us to influence customer experiences and drive impactful change.
As a Service Design Vice President in Business Banking, you will shape end-to-end customer experiences and lead AI experience strategy for Chase for Business within Small Business. You will collaborate with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction.
Job Responsibilities
We have an exciting opportunity for you to lead innovative service design and AI strategy in Business Banking. Join us to influence customer experiences and drive impactful change.
As a Service Design Vice President in Business Banking, you will shape end-to-end customer experiences and lead AI experience strategy for Chase for Business within Small Business. You will collaborate with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction.
Job Responsibilities
- Develop and implement service strategies to enhance customer experiences across products and platforms
- Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points and champion innovation
- Design service blueprints and document processes, incorporating inclusive design principles for accessible experiences
- Cr...
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