Service Designer

Service Designer plays a key role in understanding, organizing, and managing all elements of a service to help users achieve their goals throughout the journey. This role ensures end-to-end service excellence by considering processes and channels, delivering timely value, and aligning business objectives with user needs. The Service Designer defines challenges, identifies opportunities, creates strategies and concepts, and leads the development of services from inception to execution, collaborating closely with other design roles and cross-functional teams.



Define appropriate tools, methodologies, and channels for service and product design projects, establishing guidelines and detailed work plans with continuous follow-up.



Plan and conduct qualitative and quantitative user research, including trend analysis, benchmarks, surveys, user panels, and primary/secondary data analysis. Identify primary and secondary users and facilitate workshops with ...