Job Description
Senior Service Designer – XMO (Experience Management Office)
Location:
Pune, BLR India
Starting date:
ASAP
Experience:
8+ years
About the XMO
The Experience Management Office (XMO) is a newly established strategic function within the bank's IT & End User Computing organisation. Our mission is to embed human-centricity into the way technology services are designed and delivered—improving both the effectiveness of IT operations and the daily digital experience of employees across the bank.
Recent companywide research shows that employees struggle to access the right IT support at the right time. To address this, we are expanding the XMO team with a senior service designer who can help transform how enterprise IT services are delivered and experienced.
Role Summary
As a
Senior Service Designer , you will lead the design and optimisation of enterprise IT services, focusing on improving support journeys, employee experi...
Location:
Pune, BLR India
Starting date:
ASAP
Experience:
8+ years
About the XMO
The Experience Management Office (XMO) is a newly established strategic function within the bank's IT & End User Computing organisation. Our mission is to embed human-centricity into the way technology services are designed and delivered—improving both the effectiveness of IT operations and the daily digital experience of employees across the bank.
Recent companywide research shows that employees struggle to access the right IT support at the right time. To address this, we are expanding the XMO team with a senior service designer who can help transform how enterprise IT services are delivered and experienced.
Role Summary
As a
Senior Service Designer , you will lead the design and optimisation of enterprise IT services, focusing on improving support journeys, employee experi...
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