Service Desk Agent - 1st Line Support

Position: Service Desk Agent - 1st Line Support

Locations: Katowice / Opole / Lublin

Hybrid model – 40% work from office.

Job description:

We are looking for candidates to join our Service Dest Team as 1st Line Support Agents.

The role involves direct contact with customers and providing first-level technical assistance related to everyday usage of their Digital Workplace (e.g. laptops, mobile devices, user accounts, applications, access issues).

Responsibilites:

• First point of contact for end users via phone an email


• Record and classify incidents and service requests in the ticketing tool

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