Service Desk Agent Bilingual

Job Summary
As a Systems Engineer you will be responsible for providing technical support and ensuring the smooth operation of service desk applications. You will work in a hybrid model primarily during day shifts to assist in maintaining system efficiency and user satisfaction. Your role will involve troubleshooting issues implementing solutions and contributing to the overall success of the IT support team.
Responsibilities
Provide technical support for service desk applications to ensure seamless operation and user satisfaction.
Troubleshoot and resolve application issues promptly to minimize downtime and enhance productivity.
Collaborate with team members to implement effective solutions and improve system performance.
Monitor system performance and identify areas for improvement to optimize application functionality.
Assist in the development and maintenance of documentation for application support processes.
Communicate effectively with users to understand...