Service Desk Agent Bilingual

Job Summary
Join our dynamic team as a Systems Engineer where you will play a crucial role in supporting our Service Desk App.
Responsibilities
Provide technical support for Service Desk App ensuring optimal performance and user satisfaction.
Troubleshoot and resolve application issues promptly to minimize downtime and enhance productivity.
Collaborate with cross-functional teams to implement app updates and improvements.
Monitor system performance and proactively identify potential issues to prevent disruptions.
Assist in the development and documentation of technical procedures and guidelines.
Ensure compliance with company policies and industry standards in all technical operations.
Utilize analytical skills to assess system requirements and recommend solutions.
Engage with users to gather feedback and implement necessary changes for improved functionality.
Maintain a high level of customer service by addressing user inquiries and concerns effectivel...