Job Description
We're hiring
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant
As a Service Desk Team Leader, you will be responsible for the day-to-day supervision and management of a team of operators who handle help desk requests via incoming calls, chat, and email — ensuring the delivery of high-quality, customer-focused technical support services. You will lead effective resource planning to maximize productivity, design and analyze reports to identify performance gaps, coach the team accordingly, and monitor SLAs in real time to ensure all contractual objectives are met. This role requires a balance of leadership, technical expertise and pr...
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant
As a Service Desk Team Leader, you will be responsible for the day-to-day supervision and management of a team of operators who handle help desk requests via incoming calls, chat, and email — ensuring the delivery of high-quality, customer-focused technical support services. You will lead effective resource planning to maximize productivity, design and analyze reports to identify performance gaps, coach the team accordingly, and monitor SLAs in real time to ensure all contractual objectives are met. This role requires a balance of leadership, technical expertise and pr...
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