Service Desk Agent

Project Role : Service Desk Agent

Project Role Description: Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills.

FRF Level :  FJ08

Work Experience : 1 year to 2 years

Work location :  Chennai

Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in English is a must) , Experience and Knowledge on MAC Systems, operating issues

Good To Have Skills : ITIL Knowledge

Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer service skills

Job Requirements :

Preferred Technical and Professional Expertise

• Exceptional verbal and ...