Job Description

Job Description

Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities.

  • Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)
  • Provide customer onboarding and offboarding.
  • Provide account management support.
  • Provide 24/7 Tier 1 support for all environments and networks supporting end users.
  • Route Tier 2/3 tickets to appropriate sustainment teams
  • Process all IT SM tickets to completion.

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    Job Details

    Location
    Alexandria, Virginia, United States
    Job Type
    Full-time
    Category
    Computer Occupations
    Posted Date
    February 07, 2026
    Deadline
    March 19, 2026