Service Desk Agent

Service Desk Agent
100% Face-to-face
Area to work : Av. Eugenio Garza Sada
The Position
- Responsibilities and Duties
- Gather customer information and determine a customer’s issue by analyzing symptoms and figuring out the underlying problem/root cause. Ensuring.
- The correct identification of what the customer is trying to accomplish so that time is not wasted on attempting to solve a symptom instead of a problem.
- Enough information is gathered from the contact and is not limited to the following criteria: basic information such as contact details, fleet details, vehicle details, and full problem description.
- Ensuring that all relevant detail is recorded in the correct format, including but not limited to completing the notes field in Teletrac Navman’s relevant platform, all relevant fields in SAP/CRM, and notifying all relevant persons affected by these changes.
- Where appropriate, contact customers to ascertain data omitted during the initial contac...