Job Description

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.


What we are looking for


Role: Service Desk Agent

Experience Range: 2– 6 Years

Location: Noida



Must-Have:


  1. Excellent Communication skills both written & Verbal
  2. Basic PC and peripheral Hardware troubleshooting (including print & scanning devices)
  3. Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge
  4. Troubleshooting E-mails ( Outlook /Teams)
  5. Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team.
  6. Exposure to ITIL processes
  7. Co-ordination with multiple stake holders (including MIM)
  8. Create the Stand...

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