Job Description
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: Service Desk Agent
Experience Range: 2– 6 Years
Location: Noida
Must-Have:
Excellent Communication skills both written & Verbal
Basic PC and peripheral Hardware troubleshooting (including print & scanning devices)
Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge
Troubleshooting E-mails ( Outlook /Teams)
Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team.
Exposure to ITIL processes
Co-ordination with multiple stake holders (including MIM)
Create the Standard Operating Procedure and update the knowledge database documentation whenever required
Interested candidates pls share your cv to mailid: with subject Service Desk Agent for further Discussion
What we are looking for
Role: Service Desk Agent
Experience Range: 2– 6 Years
Location: Noida
Must-Have:
Excellent Communication skills both written & Verbal
Basic PC and peripheral Hardware troubleshooting (including print & scanning devices)
Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge
Troubleshooting E-mails ( Outlook /Teams)
Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team.
Exposure to ITIL processes
Co-ordination with multiple stake holders (including MIM)
Create the Standard Operating Procedure and update the knowledge database documentation whenever required
Interested candidates pls share your cv to mailid: with subject Service Desk Agent for further Discussion
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