Job Description

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role: Service Desk Agent

Experience Range: 2 – 6 Years

Location: Indore

Must Have:

  • Excellent Communication skills both written & Verbal
  • Basic PC and peripheral Hardware troubleshooting
  • Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge
  • Troubleshooting E-mails ( Outlook /Teams)
  • Exposure to ITIL processes
  • Mandate to work in 24x7.
  • Co-ordination with multiple stake holders (including MIM)
  • Create the Standard Operating Procedure and update the knowledge database documentation whenever required
  • Need to have automation mindset and exposure to AI tools and ...

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