Job Description
Role: Service desk
Experience : 2-6 years
Locations : Noida
Must have & good to have :
Mode of Interview : virtual drive(31-Jan-2026) online interview
Must-Have
1. Excellent Communication skills both written & Verbal
2. Basic PC and peripheral Hardware troubleshooting (including print & scanning devices)
3. Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge
4. Troubleshooting E-mails ( Outlook /Teams) 5. Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team. 6. Exposure to ITIL processes
Good-to-Have
Good understanding of Incident, Asset, Problem and Change Management (ITIL)
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