Service Desk Agent On-Site

CTG Latam continues to expand our service desk area. Come join a Great Place to Work Company and help us support our customers efficient, timely, resourceful, accurate problem resolution. We are currently seeking for a talented and knowledgeable IT Technical Support. The right candidate will problem-solve in an efficient and effective manner to close customer tickets as quickly as possible,. This position requires someone who is prepared, organized and documents their work in order to be successful. Works closely with all levels of staff.

Responsibilities

• Provide Level 1 (and some Level 2) support and information on all approved hardware, software, networks and systems
• Communicate and coordinate problem solving efforts with users, other IS support staff, and vendor technicians
• Ensure that all problems/solutions are properly documented using standard problem tracking tools (i.e. Remedy)
• Perform creation and termination of user accoun...