Service Desk Agent

At Centific, people are at the center of our culture. We constantly seek out opportunities for people to enhance their skills, and emphasize work‑life balance for all our employees. We believe that competition can bring out the very best in people – from our annual creative film and speech contests to our weekly office game tournaments, we mix work and play to engage our people and help our clients succeed.

About Job

Key responsibilities are:

• Technical Support: Providing technical assistance to users via phone, email, or chat for issues related to products. This would involve troubleshooting problems, diagnosing issues, and offering solutions.
• Customer Service: Delivering excellent customer service by being patient, courteous, and helpful. This includes clearly understanding user issues and explaining solutions in an easy‑to‑understand manner.
• Ticketing System: Utilizing a ticketing system to docume...