Job Description

Job Description:

Essential Job Functions:

  • Answer contacts promptly and professionally
  • Log/Validate all contacts Call Handling Database
  • Resolve a high percentage of customer problems using the relevant tools and systems
  • Manage end to end all calls logged, providing regular updates to customers on call status
  • Complete follow-on actions as appropriate
  • Invoke Escalation Procedures within defined time frames
  • Adhere to account Policies & Procedures
  • Work to achieve individual and team goals
  • Protect confidential and sensitive information and materials
  • Observe strict compliance to licensing, copyright and trademark legislation
  • Accomplish other duties as required
  • Adhere to all DXC Policies & Procedures – Including Security and SOBC

    • Basic Qualifications:

  • Diploma / Bachelor's degree in a relevant field or equivalent combination of education and experience
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