Service Desk Agent

Description -

As a Service Desk Agent - Data Analyst , you will support users by managing incidents, collecting feedback, and collaborating with both users and project teams to improve our solutions. You will use Python for debugging, recommend and maintain training materials/FAQs, and ensure user concerns are addressed efficiently.

Key Responsibilities:

• Implement and manage a standardized process to collect user feedback

• Provide ongoing incident management: handle user queries, troubleshoot issues, and communicate feedback to the model team for fixes and improvements

• Use Python for debugging and resolving technical issues

• Communicate effectively with users and project teams to ensure timely resolution and continuous improvement

• Recommend and maintain training materials and FAQs to address frequent user concerns