Service Desk Analyst

This is Adairs:
Adairs is on an exciting journey to become Australia’s Ultimate Home Style Destination, and this is the perfect time to join us as we grow. For over 100 years, we’ve helped Australians create homes that are stylish, functional, and uniquely theirs. Reporting to the Service Delivery Manager with the purpose to be a first responder of Technology issues for our store and support office team. Due to the nature of this role, you will need to be available to work on a rostered basis between the hours of 7am and 6pm including some weekends.
How you will add value:

• Providing 1st level technology support for support office and stores
• Troubleshooting incidents & requests including software, hardware, communications and networks until resolution and customer satisfaction
• Identify and escalate IT related issues that require further investigation
• Produce and update documentation in support of day-to-day...