Service Desk Analyst

• Service Delivery Analyst

About Our Client

This large organisation operates within the property industry and is renowned for its innovative approach and commitment to excellence. With a strong presence in Sydney, the company is dedicated to delivering high-quality services and maintaining a robust technology infrastructure.

Job Description

• Provide first-level and second level IT support to internal stakeholders and resolve technical issues promptly.
• Monitor and manage service desk tickets, ensuring timely resolution and escalation when necessary.
• Assist with the setup and maintenance of hardware, software, and user accounts.
• Document and maintain accurate records of support requests and resolutions.
• Collaborate with the technology team to improve IT processes and systems.
• Provide training and guidance to users on IT tools and best practices.
• Ensure compliance with company policies and IT security standards.
• Contribute to continuous improvement initiatives within the service desk function.

The Successful Applicant

A successful Service Desk Analyst should have:

• Relevant qualifications in Information Technology or a related field.
• 4+ yeras Experience in a level 2 service desk or IT support role within a professional environment.
• ITIL certification holder
• Experience in Ms Entra ID, Active directory and Service now
• Strong problem-solving skills with a proactive approach to troubleshooting.
• Excellent communication and interpersonal abilities.
• Knowledge of IT systems, applications, and hardware.
• Australian Citizen or PR holder
• A commitment to providing high-quality customer service.

What's on Offer

• Permanent role based in Sydney.
• This is a full time onsite role
• Collaborative and supportive company culture.

If you're ready to take the next step in your career as a Service Desk Analyst in Sydney's property industry, we encourage you to apply now!