Service Desk Analyst

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. Please submit your resume in English.

At Infios, our Tier 1 Service Desk Analysts are the first point of contact, providing exceptional support for our global customers using our Supply Chain Software products.

What a Day In The Life Looks Like

• Provide frontline support via phone and ticketing systems to resolve software-related issues.
• Gather key details to assess and triage cases to the appropriate internal teams.
• Maintain accurate, detailed documentation within the ticketing system.
• Ensure timely responses and resolutions in line ...