Service Desk Analyst

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

We are seeking a proactive and technically skilled Level 1–2 Service Desk Analyst to provide end-user support and contribute to the delivery of IT services within a government environment. The role involves resolving technical issues, supporting device builds and delivering high-quality customer service in alignment with ITIL methodologies.

Responsibilities and Accountabilities

Provide Level 1 and Level 2 technical support following ITIL methodology.

• Act as the first point of contact for IT-related issues via call centre, ServiceNow, and face-to-face interactions.
• Troubleshoot ...