Service Desk Analyst#

**Description**:
This is an opportunity for a functionally knowledgeable, technically savvy and customer focused individual. This person will possess demonstrable and successful background understanding and managing client’s inquiries, resolving reported incidents by performing troubleshooting and escalating everything else to the remaining tiers in the operating model.
The role:
- Manage, triage, and resolve multiple incoming incidents and service requests by understanding client needs and meeting defined SLAs
- Demonstrate comprehension of the configuration and use of various WTW technologies to support clients effectively
- Record, process, and manage incidents and service requests through to resolution, following agreed processes and procedures
- Own client technical issues end-to-end, from initial report through resolution or escalation
- Manage client expectations regarding response and resolution times
- Triage, diagnose, and perform basic troubleshooting...