Job Description
**Overview**
GovCIO is hiring a Service Desk Analyst to support customers at ARPA-H.
**Please Note:** This position is contingent upon contract award. Employment is subject to the successful award and funding of the contract.
**Responsibilities**
Provide program support as a Service Desk Technician supporting ARPA-H. Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support. Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals. Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies. Support Microsoft Office 365 and Active Directory products. Document and track customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and effi...
GovCIO is hiring a Service Desk Analyst to support customers at ARPA-H.
**Please Note:** This position is contingent upon contract award. Employment is subject to the successful award and funding of the contract.
**Responsibilities**
Provide program support as a Service Desk Technician supporting ARPA-H. Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support. Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals. Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies. Support Microsoft Office 365 and Active Directory products. Document and track customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and effi...
Apply for this Position
Ready to join GovCIO? Click the button below to submit your application.
Submit Application