Job Description

Zachary Piper Solutions is seeking a Service Desk Analyst to join a Federal Program located in Fairfax, VA. 

Responsibilities of the Service Desk Analyst include:

  • Troubleshoots and resolves Tier I/II issues, including hardware, software, and peripheral support.
  • Provides in-person and phone-based support to a 4,-user community, including VIP users.
  • Manages and updates tickets with clear documentation, ensuring resolution within SLAs.
  • Handles – tickets daily while maintaining high-quality customer service.
  • Participates in regular team meetings and contributes to process improvement initiatives.
  • Maintains documentation, supports /7 operations, and provides after-hours on-call support as needed.

    • Qualifications for the Service Desk Analyst include:

  • High school diploma or equivalent required.
  • Active IAT Level II certification (e.g., Security+ CE, CySA+, SSCP, etc.) at time of hire...

    • Apply for this Position

    Ready to join Zachary Piper? Click the button below to submit your application.

    Submit Application