Job Description
YOUR NEW ROLE
- We are looking for technical analysts (L1 Level) who will be responsible for the operational technical support on phone, emails, chat function & via internal social media channels & in person.
- Development of the nominated service within Workplace, incorporating Strategy, Design, Run, Provisioning & Deployment, Transition & Change, Consumption, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management.
- Maintaining strong relationships with key stakeholders
- Manage day to day operations
- Produce management reports of the delivery as agreed
- Follow established operational governance
WHAT YOU WILL BRING
- 3-8 years of experience delivering technical support and delivering service in an enterprise ITIL environment.
- Basic understanding of network technology
- Working knowledge of industry standard ticketing tools
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