Job Description

The Role

This is a varied and fast-paced role where strong customer service, organisation, and technical knowledge are key. You’ll play an important part in keeping our systems running smoothly and ensuring colleagues receive the support they need.


Here are some of the activities you will be involved in…

  • Providing first-line face-to-face, telephone, and email support to end users

  • Logging, prioritising, and managing incidents and service requests using the IT service management system

  • Diagnosing and resolving common technical issues, including user access, passwords, printers, laptops, desktops, and mobile devices

  • Monitoring the Service Desk queue and keeping users informed of progress

  • Following standard troubleshooting procedures and escalating issues where required

  • Supporting joiners, movers, and leavers, including hardware provision, software setup, account management, and equi...

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