Job Description
***:
**We are looking for a high energy contributor who is willing to work in a dynamic, fast-paced environment and wants to make a significant difference for our business. This position provides technical support for our internal customers. Responsibilities include initial assessment, triage, research, and resolution of incidents for PACCAR Enterprise Applications and Infrastructure.**:
***:
**JOB FUNCTIONS / RESPONSIBILITIES**:
- Performing 1st level diagnosis and communicating incident resolutions including documentation
- Escalating complex incidents to 2nd level support teams
- Following through on high priority incidents to ensure timely documented updates
- Managing Incident Reports in accordance with Service Management processes
- Ability to assess, triage and resolve technical issues
- Training tea members to handle new project implementation incidents
- Create support instructions for new projects
- Maintain Knowledgebase and other internal pr...
**We are looking for a high energy contributor who is willing to work in a dynamic, fast-paced environment and wants to make a significant difference for our business. This position provides technical support for our internal customers. Responsibilities include initial assessment, triage, research, and resolution of incidents for PACCAR Enterprise Applications and Infrastructure.**:
***:
**JOB FUNCTIONS / RESPONSIBILITIES**:
- Performing 1st level diagnosis and communicating incident resolutions including documentation
- Escalating complex incidents to 2nd level support teams
- Following through on high priority incidents to ensure timely documented updates
- Managing Incident Reports in accordance with Service Management processes
- Ability to assess, triage and resolve technical issues
- Training tea members to handle new project implementation incidents
- Create support instructions for new projects
- Maintain Knowledgebase and other internal pr...
Apply for this Position
Ready to join PACCAR? Click the button below to submit your application.
Submit Application