Service Desk Analyst II – Manila Onsite

About The Opportunity

At Netrix Global, the Service Desk Analys t II will provide timely and accurate tier one / tier two technical support to all clients generated from calls, chats, assignment queues, and emails, as well as ticket escalations and assignments from Tier 1 Service Desk Analysts and management. This will require an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of all problems, which may range from straightforward to more complicated technical issues. This position requires the Analyst to clearly record information, accurately assign priorities, and resolve or dispatch tickets to the resolver team. There is also a range of administrative duties within this role. The Service Desk Analyst II will perform user account administration and other administration tasks when requested by clients and internal Netrix employees. Analysts will be responsible for managing their time appropriately, monitoring...