Job Description

A leading IT services provider in Dubai seeks a Service Desk Analyst to act as the first line of IT support. This role involves managing Level 1 support through various communication channels, handling IT issues, documenting incidents, and coordinating escalations. The ideal candidate is ITIL v4 oriented and proficient with ticketing systems. This position includes responsibilities such as troubleshooting across Windows and macOS, maintaining ticket quality, and assisting with communications. Competitive benefits and opportunities for professional growth are offered.
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