Service Desk Analyst - Junior

Position Description

Ready to join an outstanding team culture that cares about diversity, inclusion, and responsibility and provides freedom to innovate and influence decisions? CGI is more than just an IT company; be part of a team that supports the local community with the ability to draw on global best‑in‑class talent.

Benefits include a share purchase program, profit sharing, wellness credits, training and development programs, and flexible work schedules and locations.

Responsibilities

• Provide quality customer support for all incoming contacts (via call, chat, email, or web ticket) for IT‑related issues or requests.
• Perform diagnostics and resolution activities for incidents or requests being reported, based on knowledge articles for incident or request processing & fulfillment.
• Properly use all available tools for resolution activities, knowledge base, ticketing systems, and communica...