Service Desk Analyst ( Korean Speaking is must)

Tasks

Service Desk Specialist ( Korean speaking is must)

Kualalumpur, Malaysia

Full time Permanent

5-8 Years experience

Job details:

• Candidate must have knowledge on Korean (Primary) and English Language, 5+ Years of experience with good communication in Korean (Primary) and English Language and technical skills on windows desktop platform.


• Responding to client support requests and contacting User to find out the nature of the problem.


• Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.


• Escalating software and other application issues to the subject teams.


• Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remot...