Job Description

About the role

In this role, you won’t just be solving technical issues—you’ll be empowering people to work smarter and faster. We value curiosity, problem-solving, and a passion for technology. If you’re looking to grow your IT career in a supportive, dynamic environment, this is the role for you.

Key Responsibilities

  • Serve as the initial contact for IT support via phone, email, chat, or ticketing system
  • Log, track, and manage incidents and service requests accurately
  • Diagnose and resolve issues related to hardware, software, network connectivity, and applications
  • Provide clear guidance and step-by-step solutions to end users
  • Escalate unresolved or complex issues to appropriate support teams following standard procedures
  • Monitor ticket queues and ensure SLA compliance
  • Maintain detailed documentation of issues, resolutions, and processes
  • Deliver consistent, high-quality customer service a...

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