Job Description
Job description:
JR SERVICE DESK service Desk / IT Helpdesk Analyst (On-site – Guadalajara, Camino al ITESO) | 24/7 Rotating Shifts | English Required
Are you looking to start or grow your career in IT Support? Join our Service Desk team and gain hands-on experience troubleshooting real issues, supporting end users,
Location & Schedule
On-site role – Guadalajara (Camino al ITESO)
Availability for 24/7 rotating shifts (schedule may rotate based on business need
SKILLS
troubleshooting it issues experience or knowledge
Experience:
6 MONTH TO 1 YEAR Customer Service skills, helpdesk skills, Troubleshooting, TECHNICAL SKILLS
͏
Do:
Be responsible for primary user support and customer service
Respond to queries from all calls, portal, emails, chats from the client
Become familiar with each client and their respective applications/ processes
Learn fundamental operations of commonly-used software, hardware and other equipment
Follow standard s...
JR SERVICE DESK service Desk / IT Helpdesk Analyst (On-site – Guadalajara, Camino al ITESO) | 24/7 Rotating Shifts | English Required
Are you looking to start or grow your career in IT Support? Join our Service Desk team and gain hands-on experience troubleshooting real issues, supporting end users,
Location & Schedule
On-site role – Guadalajara (Camino al ITESO)
Availability for 24/7 rotating shifts (schedule may rotate based on business need
SKILLS
troubleshooting it issues experience or knowledge
Experience:
6 MONTH TO 1 YEAR Customer Service skills, helpdesk skills, Troubleshooting, TECHNICAL SKILLS
͏
Do:
Be responsible for primary user support and customer service
Respond to queries from all calls, portal, emails, chats from the client
Become familiar with each client and their respective applications/ processes
Learn fundamental operations of commonly-used software, hardware and other equipment
Follow standard s...
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