Service Desk Analyst

We are seeking a high-performing, self-motivated individual who is driven by providing exceptional support for our customers. Our Manchester office currently has an opportunity for a professional and experienced individual to fill the role of Service Desk Analyst, who will report to the Service Desk Team Lead, carrying out day-to-day duties as a Service Desk Analyst.

What does the role involve?

• Deliver an excellent level of service to customers and employees by telephone and email communication.
• Day-to-day operations involve following established procedures for incident management, service requests and liaising with Vendors through the lifecycle of support tickets.
• Complete 1st line support for Unified Communications, Network Services, IT Administration and Security Applications.
• Manage support inboxes to ensure support queries and incidents are dealt with professionally and promptly.
• Moni...