Service Desk Analyst

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The Service Desk Analyst is responsible for delivering operational and first-level IT support to over 1,500 end-users across all business units and technologies. This includes timely logging of all user incidents, service requests, and access requests, as well as escalating issues that require further resolution.

Let’s look at some key responsibilities:

• Provide first-line support by telephone, email, and online support for all IT services, applications, and infrastructure, ensuring effective management of all services defined for resolution at the service desk.
• Work 7.6 hour rotating shifts (38 hours per week) t...