Job Description
1st Line Support Engineer / Service Desk L1
The 1st Line Support Engineer is the first point of contact for our customers. The role is responsible for monitoring, logging, triaging and resolving customer support requests via Jira, and coordinating with onsite Smart Hands and internal teams to ensure timely resolution in line with SLAs.
This is a remote role operating on a 24/7 shift rota supporting mission‑critical infrastructure.
Role Overview
The 1st Line Support Engineer is the first point of contact for our customers. The role is responsible for monitoring, logging, triaging and resolving customer support requests via Jira, and coordinating with onsite Smart Hands and internal teams to ensure timely resolution in line with SLAs.
This is a remote role operating on a 24/7 shift rota supporting mission‑critical infrastructure.
Key Responsibilities
Ticket Management & Customer Support
- Act as the first p...
Apply for this Position
Ready to join KMC Solutions? Click the button below to submit your application.
Submit Application