Service Desk Analyst

We are seeking a Desktop Support Analyst – Level 1 to support a large, fast-paced technology environment in Perth . This is a 3-month contract with strong potential to extend , ideal for someone who enjoys hands‑on desktop support and face‑to‑face customer engagement.

What you’ll be doing

• Providing first‑line Service Desk and Desktop Support to end users
• Supporting and delivering Windows upgrades across the environment
• Building, imaging, and deploying laptops using SCCM and Intune
• Supporting Apple products including iPhone, iPad, and Mac
• Managing and troubleshooting devices via MDM platforms
• Logging, tracking, and resolving incidents and requests using ITSM tools (ServiceNow)
• Supporting new starters with device setup and onboarding
• Performing hands‑on troubleshooting and hardware fixes
• Escalating complex issues to Level 2 teams when required