Service Desk Analyst

A technology-driven organization is seeking a Level 2 Service Desk Analyst to provide advanced technical support, assist with service desk escalations, and help maintain end-user technology environments. This role requires hands-on experience with ticketing systems, user support, device lifecycle management, and common enterprise software tools. Candidates must be customer-focused, detail-oriented, and capable of supporting both internal and external users in a fast-paced environment.