Service Desk Analyst

Service Desk Analyst
Months

Local candidates to Phoenix only. First - days is onsite for training then remote after that.



Client is seeking an experienced and highly motivated individual to join our team as a Service Desk Analyst. This position is responsible for providing level-one support by responding to incoming calls from the DTS Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding: clients, workstations, peripherals, printers, telephone services, cellular services, Active Directory assistance, Google account assistance, VPN account assistance, and standard agency desktop applications (Microsoft Office Suite, Google Workspace, VPN, virtual desktops, etc.) for the agency.



Essential Duties and Responsibilities include but are not limited to:

• Provide timely hardware, software, voice, and network help desk sup...