Service Desk Analyst (Polish Speaker)

Job Description

As a Service Desk Analyst, you will ensure timely resolution of user issues within defined service-level agreements (SLAs) and ticket lifecycles.

Detailed Duties and Responsibilities

• Manage incident handling, escalation processes, and follow-up communications effectively.
• Support and comply with all Key Performance Indicator (KPI) targets to minimize business impact.
• Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requests
• Participate in process improvement initiatives and perform additional tasks contributing to service enhancement.
• Work independently as well as collaboratively within a team environment.
• Adhere to company and client policies, procedures, and quality standards.
• Ensure timely resolution of user issues within defined service-level agreements (SLAs) and tic...