Job Description
Role - Service Desk Analyst
Years of Experience - 8 to 10 years
Location - Pune
IT Service Desk Operations
Atleast 3 years of experience handling Service Desk services.
Fluency in English (Reading, Writing, Speaking)
Understand and responds in Business Communications
Good Managerial Skill
Understanding and knowledge on IT Infrastructure.
Work in any shift (24*7)
Good-to-Have
ITIL Knowledge
Understanding and knowledge on IT Infrastructure.
Responsibility
Act as Single point of contact as Customer Global Service Desk
A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems.
Create / Update KBA, SOP
Service Desk Analysts must resolve technical issues remotely. For certain common probl...
Years of Experience - 8 to 10 years
Location - Pune
IT Service Desk Operations
Atleast 3 years of experience handling Service Desk services.
Fluency in English (Reading, Writing, Speaking)
Understand and responds in Business Communications
Good Managerial Skill
Understanding and knowledge on IT Infrastructure.
Work in any shift (24*7)
Good-to-Have
ITIL Knowledge
Understanding and knowledge on IT Infrastructure.
Responsibility
Act as Single point of contact as Customer Global Service Desk
A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems.
Create / Update KBA, SOP
Service Desk Analysts must resolve technical issues remotely. For certain common probl...
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