Job Description
Our client a global technology company is looking for a skilled Service Desk Engineer for a 6-month contract role based in Sheffield. You will play a key role in ensuring smooth day-to-day operations, handling technical issues, and maintaining excellent customer service standards.
Key Responsibilities:
Incident Management: Handle incoming calls, manage emails, and track tickets in Salesforce from initial logging through to resolution. Ticket Resolution: Coordinate with resolving teams to ensure timely resolutions, proactively chase issues, and provide updates. Technical Troubleshooting: Perform line tests on PSTNs and diagnose broadband faults. Assist with new device installations and work with engineers to resolve complex technical problems. Customer Experience: Ensure a smooth in-life service experience, from order entry to operational service, ...
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