Job Description

DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
**TITLE**: Service Desk Analyst - Third Shift
**LOCATION**: Mexico - Remote
**STATUS**:Full-Time with Benefits
**SALARY**: 15K - 17K per month/before taxes depending on experience
**SHIFTS**:12:30AM EST to 9:00AM EST - Sunday, Monday, Thursday, Friday, Saturday
**REQUIRED**: Advanced English skills
**Job Summary**:
**Essential Job Duties**:
- Perform end-user technical support, troubleshooting, and tuning for end user hardware and systems, peripheral hardware (i.e. printers/copiers, etc.) and initial triage for client network environments
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