Job Description
Tasks
Service Desk Analyst ( Vietnamese Speaking)
Kualumpur 59200, Malaysia
Full time, Permanent
5-8 Years
- Candidate must have knowledge on Vietnamese (Primary) and English Language, 5+ Years of experience with good communication in Vietnamese (Primary) and English Language and technical skills on windows desktop platform.
- Responding to client support requests and contacting User to find out the nature of the problem.
- Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
- Escalating software and other application issues to the subject teams.
- Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
- OS/ Office/ basic system application/Anti-Virus client support.
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