Service Desk Analyst ( Vietnamese speaking)

Tasks

Service Desk Analyst ( Vietnamese Speaking)

Kualumpur 59200, Malaysia

Full time, Permanent

5-8 Years

• Candidate must have knowledge on Vietnamese (Primary) and English Language, 5+ Years of experience with good communication in Vietnamese (Primary) and English Language and technical skills on windows desktop platform.


• Responding to client support requests and contacting User to find out the nature of the problem.


• Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.


• Escalating software and other application issues to the subject teams.


• Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.