Job Description
Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area.
This is initially a temporary role for 6 months.
You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do.
Working hours are Monday - Friday on a rotating weekly shift basis as follows:
7am - 3pm (week 1)
8am - 4pm (week 2)
9am - 5pm (week 3)
Responsibilities to include:
Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%)
Although the role will remain varied, day to day activities will include:
...
This is initially a temporary role for 6 months.
You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do.
Working hours are Monday - Friday on a rotating weekly shift basis as follows:
7am - 3pm (week 1)
8am - 4pm (week 2)
9am - 5pm (week 3)
Responsibilities to include:
Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%)
Although the role will remain varied, day to day activities will include:
...
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