Service Desk Associate

Role: Service Desk Associate

Experience: 1 - 4 years

Location: Hyderabad

Fulltime - onsite

NOTE: Strong Communication Skills required

Job Description:

As a Level 1 Service Desk Associate, you will play a crucial role in providing technical support and assistance to end-users. Your responsibilities will include:

• Incident Resolution: Responding to and resolving IT-related incidents and service requests escalated from the Level 1 Service Desk team.
• Troubleshooting: Diagnosing and troubleshooting hardware and software issues, both remotely and in-person, to ensure timely issue resolution.
• Voice based Technical Support: Providing guidance and support to end-users in using IT systems, applications, and hardware effectively.
• Escalation:...