Service Desk

**Job Summary**
**Responsibilities**
- Manage and resolve technical incidents efficiently to minimize downtime and ensure smooth operations.
- Oversee the Service Desk to provide timely and effective support to end-users.
- Utilize Service Now to track manage and resolve incidents and service requests.
- Maintain and support Windows environments to ensure optimal performance and security.
- Collaborate with cross-functional teams to address and resolve complex technical issues.
- Provide technical expertise in Medicare & Medicaid Claims ensuring compliance and accuracy.
- Handle claims processing and payer-related tasks with precision and attention to detail.
- Develop and implement strategies to improve incident management processes and service desk operations.
- Monitor system performance and proactively address potential issues to prevent disruptions.
- Ensure all incidents and service requests are documented accurately and resolved within SLA.
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